What is Virtual Assistant?
A virtual assistant is an individual who renders several types of services to businesses while operating from a remote location. They provide services to clients while operating online from home or outside of the client’s office. They have complete access to the necessary documents and data shared with them in order to undertake tasks successfully. They work from afar in return of a fee which they charge for their job.
Amazon Virtual Assistant helps you as a guide when you set up a store at Amazon online marketplace. It assists you in each step when you sell products or services online. Setting up an online store at Amazon involves a great deal of work. This is where the job of an Amazon Virtual Assistant comes in handy as they are very helpful in filling orders. Moreover, they assist you with creation of website design, customer support, data entry and book keeping, content research, management of product launches, lead generation and so on.
A virtual assistant can, without doubt, play a vital role in the growth of a business. Be it an online business or traditional business, the list of services provided by a virtual assistant are quite noteworthy.
Key points for becoming a successful Virtual Assistant
In order to be a successful Amazon Virtual assistant, one needs to learn an array of skills and polish them overtime. They should be able to perform multiple tasks to help a business grow. Besides they need to maintain a healthy relationship and do things in accordance with their clients’ expectations. An Amazon Virtual Assistant helps in scaling your Amazon business and manages your mundane tasks effectively. This helps free up your time which you can spend it in a productive way.
Below is a list of key points that are discussed briefly in order to be successful in becoming an Amazon Virtual Assistant.
1. Communication and transparency
As they say, communication is the key. It is extremely important to maintain transparency in a virtual relationship. As a VA, you should ask your client their preferred mode of communication in order to run tasks smoothly. Be it e-mail, text or WhatsApp, decide on what works best for you two before starting the work.
2. Plan things ahead of time
As an Amazon Virtual Assistant, ask your client whether they would like to get updates on a daily, weekly or monthly basis and stick to the schedule. Plan what works and what doesn’t and let your client know about it.
3. Clear your doubts
Ask and clear your queries each time you are unable to understand a task. To maintain a healthy relationship, keep a clear communication and never be hesitant to clear doubts on time.
4. Honesty is the best policy
Be honest about your skills and experiences. Learn tasks as your proceed with them and make sure you don’t lie about what you still do not know. Take your time to learn and complete projects as assigned.
5. Be organized
Maintain your working space at home and ensure you plan and organize tasks with a systematic approach. Do not clutter your working space in your home with other activities. Maintain the data in your computer or via hard copy in a safe and secure place.
6. Have a back up of files
Make sure you maintain a backup of all your important files and folders. No matter how safe it feels to have it in the “cloud”, it is necessary that you store them in a hard disk or drive for extra safety.
7. Minimize distractions as an Amazon Virtual Assistant
While communicating with your client on call, avoid background noise. It can sometimes not be helped but find a place that is peaceful and quiet to talk on phone. Having a baby crying or a dog barking in the background can certainly distract you. On the other hand, your client can get annoyed by that. In cases like that, be quick to ask for an apology or give a brief explanation.
8. Don’t be afraid to accept new challenges
As a professional Amazon Virtual Assistant, you may well be experienced working across diverse channels from digital marketing to executive assistance. But, if you come across a new task which you haven’t done before, do not be afraid to accept it. You can always resort to Google to understand new ways of learning and take up necessary information to ward off a new challenge. It will just another skill set to your resume.
9. Keep track of the time
This step is especially important to discuss in the beginning in order to maintain a healthy virtual relationship. Both parties can understand the amount of time needed and is spent on a particular task. Making use of a time tracking application will help track your progress. You can make reports of the time spent for each project and share it via email so the client understands better.
10. Make learning a pleasurable experience
The work of a virtual assistant is not limited to one but a wide array of activities. To stay ahead and updated at all times, adapt continuous learning. If you make learning a fun and pleasurable experience, then chances for you to succeed will increase. As the common saying goes, love what you do and you will have success easy.
Only through trial and error, one can weave through the principles of a business. In order to be successful in any field, discipline and hard work are key principles through which you can sail. It is no different in the case of an Amazon Virtual Assistant. It is a very rewarding yet responsible kind of job. You have to manage and take up the duties of another business as your own, and as a result it comes with its set of challenges. The key is to maintain clarity of communication, transparency and having confidence in you. These are some of the surefire ways to maintain a successful relationship with your clients. And ultimately become a successful Amazon Virtual Assistant.